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A Lesson of Sorts from an Airline: Building Trust Through Information
Since we’ve launched the Nimsoft MSP Center of Excellence, a team of Nimsoft practitioners focused on the enablement of our MSP Partners, I travel, a lot. One perk, is that I can recite the United...
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4 Pillars of Top Managed Service Providers (MSPs)
Whether your role as a Managed Service Provider (MSP) is to free up corporate IT teams for higher-value work or to act as the primary IT team, the following four pillars will help you position your...
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Behavior adjustment: On making the transition from selling product to selling...
In recent meetings with our MSP partners, the subject of sales execution has often come up. In many instances, executives are trying to launch or grow their managed services practice within a broader...
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ITSM Optimizes People and IT Service Delivery
Unified Information Technology Management Optimizes Service Delivery One of the most frustrating limitations in Information Technology is when valuable resources are tied up simply trying to maintain...
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MSPs and Social Media: 9 Steps to Success
Today, there are more than 900 million active users of Facebook, 140 million active Twitter users and 160 million LinkedIn members. If social media is a secret, it’s quite possibly the worst kept one....
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Nimsoft’s Greg Donovan: From MSP to Global Service Providers
Nimsoft, part of CA Technologies, continues to think bigger in the managed services provider (MSP) market. Check the business titles and you’ll find VP Greg Donovan’s focus has shifted from a managed...
View ArticleThriving in the Competitive Vortex – the Very Survival of the Enterprise is...
We received so many requests for Nimsoft CEO Chris O’Malley’s inspiring keynote presentation at CAWorld recently that we have decided to have Chris do a live webcast version on January 17. “Thriving in...
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Working with External IT Service Providers: Why and When it Makes Sense
What should your IT team outsource to IT Service Providers, what should they source internally, and how do you know? First a couple of definitions for IT Service Provider types we’ll discuss here:...
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How To Stand Out in the Cloud: Part 2
Delivering cloud offerings that address the needs of companies in a specific industry can be a winning strategy for many service providers. The compliance approaches cited above may inherently have a...
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The Managed Service Provider and Its Role in America’s Enterprise Level...
American enterprise-level companies are using MSPs more than ever. An MSP, or managed service provider, is responsible for a pre-determined list of services that would otherwise be carried out...
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